Privacy Policy

01. About This Privacy Policy

This Privacy Policy applies to the website operated for Daksha Solar Energy and explains how information provided through the website may be collected, used, stored and protected.

This policy is intended to provide clear information about our privacy practices and should be read together with any other notices displayed when you submit information to us.

02. Information We Collect

When you contact us or submit an enquiry through our website, we may collect information that you voluntarily provide.

03. How We Use Your Information

Information provided to us may be used for legitimate business and service-related purposes, including:

• Responding to enquiries and requests for information.
• Providing solar consultations and project guidance.
• Understanding your energy requirements and project location.
• Preparing or discussing suitable solar solutions.
• Communicating with you regarding your enquiry or project.
• Providing customer support and maintenance-related assistance.
• Improving our website, services and customer experience.
• Protecting the website and our systems from misuse, fraud or security threats.
• Complying with applicable legal and regulatory obligations.

04. Website Enquiries and Forms

Our website provides forms through which visitors may request a solar estimate, consultation or contact from our team.

Information submitted through these forms may include your name, email address, phone number, location, requirement and message. We use this information to understand your enquiry and respond appropriately.

Please do not submit passwords, financial account credentials, government identification numbers or other highly sensitive information through general enquiry forms unless we specifically request it through an appropriate and secure channel.

05. Phone and WhatsApp Communications

The website may provide options to contact Daksha Solar Energy by telephone or WhatsApp. If you choose to use these channels, the information you provide will be handled in accordance with this Privacy Policy to the extent applicable to our processing.

WhatsApp is a third-party communication service. Information transmitted through WhatsApp may also be subject to WhatsApp's own terms and privacy practices.

06. Sharing of Information

We do not intend to sell your personal information as part of our ordinary business operations.

Information may be shared when reasonably necessary for legitimate business purposes, including with:

• Service providers supporting website hosting, security, communication, technology or business operations.
• Professional advisers or service providers where reasonably necessary.
• Authorities or other parties where disclosure is required by applicable law.
• Parties involved in protecting our legal rights, website security or preventing fraud and misuse.

Any sharing should be limited to what is reasonably necessary for the relevant purpose.

07. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential website functionality, security, performance and, where configured, analytics or user experience improvements.

The exact cookies and technologies used may depend on the website's current configuration and third-party services.

You may be able to control certain cookies through your browser settings. Disabling some cookies may affect website functionality.

08. Third-Party Websites and Services

Our website may contain links, embedded services or communication options provided by third parties.

Third-party services operate independently and may have their own privacy policies and terms. We recommend reviewing the applicable privacy information of any third-party service before submitting information through it.

Daksha Solar Energy is not responsible for the privacy practices, content or security policies of third-party websites that we do not control.

09. Data Security

We take reasonable measures appropriate to the nature of the information to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted over the internet.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, maintain business records, resolve disputes, enforce agreements, maintain security, or comply with applicable legal obligations.

The actual retention period may vary depending on the nature of the information and the purpose for which it is processed.

11. Your Privacy Rights

Subject to applicable law and the circumstances of the request, you may have rights regarding your personal information, which can include:

• Requesting information about personal data processed about you.
• Requesting correction of inaccurate or incomplete personal information.
• Requesting deletion or erasure where applicable.
• Withdrawing consent where processing is based on consent and withdrawal is legally available.
• Raising a privacy-related grievance or concern.

Requests will be considered in accordance with applicable law and reasonable verification requirements.

12. Children's Privacy

Our website and services are intended for individuals and organizations seeking solar energy solutions. We do not knowingly seek to collect personal information from children through general enquiry forms.

If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action where required.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, privacy practices, applicable laws or regulatory requirements.

When changes are made, the updated version will be published on this page together with an updated "Last Updated" date.

14. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, you can contact Daksha Solar Energy using the details below.